![]() Now the new Business Hours are scheduled as Crontab jobs Improved the process of opening/closing Office Hours. Omnichannel: More info and better design of Past Chats List ( #17346 by Refactor Office Hours feature ( #17824) Threads V2 with improved UI and new options ( #17416) □ Improvementsįederation: Add support for _tcp and protocol DNS entries ( #17818) Skip Export Operations that haven't been updated in over a day ( #16135) Setting to list Blocked Media Types for uploads ( #17617) Setting to determine if the LDAP user active state should be synced ( #17645) ![]() Īdds the possibility of choosing a custom identifier other than name and email.Įxpands the user fieldset setting with new functionality.New setting to configure the identifier format Īdd new settings to manually configure the Request, Response and Metadata XMLs.Make ldap avatar source field customizable ( #12958 by notification email to sender's email when the Direct Reply feature is disabled ( #15767 by quality improvements and new config options ( #17742)Ĭode quality improvements adding tests and converting to TypeScript Highlight matching words in message search results ( #16166) Īssign oldest active user as owner when deleting last room owner ( #16088).Īllows agents to send chat transcript to omnichannel end-users ( #17774).Ībility to configure Jitsi room options via new setting URL Suffix ( #17950 by variable # on LDAP group filter ( #16273 by ability to block failed login attempts by user and IP ( #17783).ĮNTERPRISE: Option to download engagement data ( #17920).Each department is allowed to have just one Business Hour configuration.Īnother long-awaited feature launched by this implementation is the ability to define different timezones by Business hours. This option is suitable when then Teams of agents are grouped per department. Multiple: This setting allows managers to set up multiple Business Hours configurations. This option is suitable when there is only one team of agents. Single: This setting manages all Omnichannel agents. A new setting will define the behavior of the Business Hours system. ![]() This implementation adds the ability to set up multiple Business Hours configurations. ĮNTERPRISE: Omnichannel multiple business hours ( #17947).ĪPI: Endpoint integration.update ( #13618 by Endpoint settings.addCustomOAuth to create Custom OAuth services ( #14912 by Endpoints custom-user-status.create, lete and custom-user-status.update to manage User Custom Status ( #16550).
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